Thank you for choosing Pink Champagne Paper, LLC to be a part of your big day! We are so excited to work with you. Please read the below Terms and Conditions before completing your order. Pink Champagne Paper will not be liable for any loss or damage arising from your failure to comply with any provision of these Terms of Service.

Proofing

Your first two (2) proofs are free of charge. Each proof thereafter is an additional $25.00 per revision. Proofs will be will be emailed to you in the email addresses provided in jpg form within 2-3 business days of ordering. Please carefully review your proofs for any errors, such as correct spelling of names, accuracy of dates and addresses, and spelling of all copy. When you are happy with your proof and ready for your invitations to be moved into production and printed, we ask that you reply to the final proof email “approved for printing”. We will not start production until we get an approval from you with that exact verbiage. Once the proof is approved, printing and production starts shortly thereafter. This also includes envelopes and paper options. Any errors noticed after print approval shall be remedied at the same cost to replace. Additional changes may be subject to a fee. If you notice any alternations needed, please contact us as soon as possible. We are not responsible for errors to the design after final invitation proof is approved by you for printing.

Payment and Production

Payment may be completed by Credit or Bank Transfer online or PayPal.

Once the final proof is approved, we will begin printing and production very shortly thereafter. Your order will ship within 2-3 weeks after design approval. Orders with envelope printing may take longer.

Shipment and Delivery

Shipment occurs immediately after production and is completed via USPS, FedEx or UPS. You will receive a tracking number upon shipment. You may upgrade to rush shipping if requested. We are not responsible for loss or damage to invitations by postal service. We promise to package your invitations neatly and safely. If damage is done by packaging, please let us know immediately so we can review packaging details. We want your invitations be delivered to you as soon as possible, but please be aware that the postal system may have delays in delivery due to weather or holiday congestion. No refunds for shipping costs.

Cancellations, Returns & Exchanges

If your proof has not yet been emailed, you can cancel your order with a full refund. Please email us with the subject line “Cancellation”. If you have received a proof, you may cancel you order and refunded the amount paid less $250.00. If your order is approved for printing and moved into production and you still need to cancel, typically a refund cannot be issued. However, please email us to see what options are available at that point in the process.

After you receive your invitations and you wish to return, please email us with the subject line “Return”. Typically returns are not accepted; however we handle each inquiry on a case-by -case basis. We want you to be 100% happy with your invitations!

Since your invitations are personalized, no exchanges accepted.

Customization

If you would like a design customized, there is a design fee of $75.00 per hour for additional designing, such as flourishes, watercolor accents, floral designs, etc. This hourly rate is rounded to the nearest half hour and will be added to your final invoice. If you do not wish to move forward after design has been completed, payment for all design work is still due.

Copyright

All our designs are copyrighted. All invitations are for personal use and distribution only. Do not alter design. If you are sending an image to be a part of the design, Pink Champagne Paper will not be held liable for any misuse of the image(s) you submit, so please do not send images if you do not own their copyright.